All bookings are subject to the below mentioned terms and conditions. In addition, by visiting or using our website you agree to comply with the Site Terms.

Legal Notice

These conditions govern all “bookings” made through 4 Park Street who are a serviced apartment agency. Properties advertised by 4 Park Street are privately owned. 4 Park Street act as managing agent for the Landlord (“Host’) and You (“you“ “the booker“ “guest” “occupier”) and all members of your party collectively called “the guest“ accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others regardless of whether the booking is made by telephone, email, through the website or by any other means.

These conditions constitute an excluded agreement under S(3A)(7)(a)of the Protection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended).

Reasonable care has been taken that the content of the 4 Park Street website and/or other means of promotion or advertising, is correct but it is subject to amendment at any time without notice. All content on the 4 Park Street website and/or other means of promotion or advertising is published in good faith.

4 Park Street may link to other websites and we are not responsible for the data policies, content or security of these linked websites.

The accommodation

  1. Vary in size, style and layout. All have secured entry and with stair access. Furnishing details are not uniformly standard.

  2. Are only to be used as temporary or holiday accommodation for you, or your organisation. They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured shorthold or assured tenancy. No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends.

  3. No persons other than the named guests have the right to use the apartment.

  4. The number of people permitted to occupy each apartment is limited to the

    number of beds.


1. Apartments are fully furnished and equipped with appliances, cookware, crockery, cutlery, utensils and bedding. A general list of contents is available in

the apartment. Guests are invited to advise us of any item which has been overlooked and/or is missing. Under no circumstances must any item be removed from the apartment. Charges will apply.

2. Where additional items to the recommended inventory list has been provided in an apartment, 4 Park Street do not guarantee its replacement.


  1. To reserve an apartment a security deposit of £200 must be received as cleared funds.

  2. A confirmed booking of a reserved apartment must be completed within the next working day.

The booking

  1. Bookings are not guaranteed until 4 Park Street has issued a booking confirmation to the booker. All booking confirmations are sent via email.

  2. For all non account holders booking payment must be made and received as cleared funds within seven days of check in date. For last minute bookings, payment must be received as cleared funds before check in can take place.

  3. The minimum booking for a serviced apartment is seven nights.

  4. 4 Park Street reserve the right to change the accommodation booked by the

    guest to an alternative apartment should the booked apartment become

    unavailable for whatever reason.

  5. Guests are advised to check the details of the booking confirmations and invoices

    carefully and should notify 4 Park Street immediately of any such discrepancy. 4 Park Street regret that we cannot accept any liability if we are not notified of any inaccuracy in the documentation produced by us. If there is an error in the confirmation or invoice, we reserve the right to correct it as soon as we become aware of it and will do so within seven days of issue of the confirmation or invoice.

  6. All guest names, main residence address and contact telephone numbers are required at the time of booking including whether they are adults or minors.

Special Requests

1. 4 Park Street will endeavour to do everything we can to help guests with special requirements. For the avoidance of doubt, special requests are to be notified to us in writing. All special requests known to us will be confirmed in the booking confirmation. 4 Park Street does not accept liability for any special request that were not known to us at booking. Charges will apply for booking amendments.

Changes to bookings


1. Confirmed bookings may only be changed in writing by email within 7 days of issue. 4 Park Street will do our best to accommodate these changes however an administration fee will incur of £20 per booking together with any resulting costs such as increase in nightly rate for any notice received less than 7 days before arrival. Change to accommodation address is not guaranteed.

Security Deposit

  1. A security deposit of £200 to secure the booking will be paid. This payment also covers minor incidentals or additional services that may occur during booking. Non account holders are required to provide details of a valid credit card which will be used should damage /repair exceed the value of the security deposit held.

  2. 4 Park Street reserves the right to deduct from the security deposit and/or credit card without further notice, all amounts chargeable under these booking conditions, including, further accommodation charges. 4 Park Street reserves the right to vary additional charges without notice.

  3. Security deposits are refundable following property inspection that will take place after check out. Any additional charges sought will be claimed for within seven days of departure.

Cancellation policy

All cancellations must be given verbally and confirmed by email 30 days in advance subject to the following conditions:

  1. Less than 30 days notice prior to check in date – 100% charge applies and forfeiture of security deposit

  2. 30 days or more notice prior to check in date – forfeiture of security deposit

Rates & Payment

1. The rates quoted are to the best of our knowledge correct at the date of publication but 4 Park Street reserves the right to change any rates from time to time. Rates can go up or down. Rates quoted are in Pounds Sterling.

2. All non account holders will settle their booking in full and in advance of the check in date. This payment will be received as cleared funds in Pounds Sterling. Our preferred method of payment is BACS transfer however the following payment methods are also accepted;

3. Credit card either Visa, Mastercard or Amex 4. Debit Card – no transaction fee applies

4 Park Street reserves the right to charge duplicate payment at check in should cleared funds not be received. Any duplication will be refunded once cleared into an approved bank account.

Arrivals and Departures

  1. Arrival to apartment from 1500hrs unless previously agreed at booking

  2. Subject to availability, earlier arrivals can be arranged.

  3. Key handover details will be agreed before arrival and confirmed in writing

  4. Appointment led key handover, should an appointment be made and not kept the

    following applies:

  5. a) £25 for every half hour waiting time passed the appointment

  6. b) Key handover will be aborted after one and a half hours waiting

  7. c) An additional key handover appointment will be required and charged.

  8. One set of keys will be provided for the main occupier. A further set of keys are

    available upon request

  9. Departures are by 1100 hrs.

  10. Late check out must be pre-arranged.

  11. Personal belongings left in the apartment after check out will be deemed

    abandoned and disposed of; charges may be incurred subject to the items left in

    the property.

  12. The key return policy will be disclosed to the guest before check out. All keys

    must be returned. Charges apply for each item not returned. Charges to change the lock to the apartment may also apply.

Extending a booking

  1. Extension requests are subject to availability unless previously requested.

  2. Extension requests must be confirmed 7 days prior to end of existing booking

  3. Extensions are not limited

Insurance and Liability

  1. 4 Park Street will not be held responsible for the theft and/or damage of/to your personal belongings during your stay in any apartment location.

  2. All warranties, conditions and other terms implied by statute of common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with 4 Park Street and these conditions shall apply in their place. Nothing in these terms and conditions shall affect your statutory rights if you are a consumer. Nothing in these terms and conditions limits or excludes the liability of 4 Park Street for death or personal injury resulting from negligence; or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by 4 Park Street, or any liability that cannot by law be excluded.

  3. Subject to the paragraph above, 4 Park Street shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss or corruption of data or information, or any special indirect, consequential or pure economic loss, costs, damages, charges or expenses.

  4. If you are booking for, or on behalf of, a business or business employee, that

    business shall indemnify 4 Park Street against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with you, or your business’, breach of statutory duty, misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to 4 Park Street under your booking.

  5. 4 Park Street shall not be liable for any failure or delay in performance of its obligations which results directly or indirectly from any cause or circumstance which is beyond its reasonable control affecting the building or the local area.

  6. Events beyond 4 Park Street control shall include but is not limited to:

Act of God, Outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken at the property, strikes, lockouts or boycotts, embargo, blockade.

1. Other than in relation to death or personal injury caused by 4 Park Streets negligence, or any other liability that by law cannot be excluded or restricted, 4 Park Street liability to you in relation to these conditions is limited to the fees paid to 4 Park Street under your booking.

2. You are responsible for payment of any charges made for the use of the apartment including any additional laundry services, cleaning services, non return of keys charges and any fines incurred for parking offences.

3. Where internet connectivity is available, you agree to use such services in a responsible manner and not for any illegal purpose. Where a fault that is deemed by 4 Park Street as being associated with the user’s hardware or software, no support will be available. Use of internet is on the understanding that under no circumstances will 4 Park Street be held responsible for any actions that may arise from the use of a guest’s internet connection. 4 Park Street accepts no responsibility for any virus that may be received following a guest’s use of the internet; we recommend that your equipment has sufficient software protection.

Health and Safety

1. All guests are advised to familiarise themselves with the safety procedures provided in the apartments, the building and local area, paying particular attention to fire evacuation details and security.

  1. All appliances must be used in accordance with the manufacturers manual. If no manual is present, guests should follow the itemised instructions issued by 4 Park Street.

  2. It is the guest’s responsibility to turn off all electrical and/or gas appliances when not in use.

  3. It is the guest’s responsibility to turn off all lights when leaving the apartment this not only saves the environmental costs but also reduces the risk of fire.


  1. It is the responsibility of the guest to keep the keys provided to them secure and ensure that the property is secured at all times including all doors and windows. Theft of the hosts (landlords) possessions and damage caused to the apartment as the result of a guest’s negligence in securing the apartment appropriately will be charged wholly to the guest. Guests’ belongings are not covered by 4 Park Street insurance.

  2. Assistance required between 1900 hrs – 0900 hrs due to loss of keys, mislaid keys or being locked out of the apartment carries the charge of £70 per call out.

Right of Access

  1. Representatives of 4 Park Street or their sub-contractors have the right to access the property at any reasonable time to carry out maintenance works deemed necessary.

  2. Guests who provide us with contact details will be notified in advance if access is required.

  3. Guests must allow access to the housekeeping staff for the serviced apartments on their designated cleaning day. Alternative cleaning days are not guaranteed.


1. Interruption to service:
Although 4 Park Street will make every effort to ensure that guests enjoy a peaceful stay, 4 Park Street cannot guarantee or be held responsible for any failure or interruption of, services provided by a third party to the apartment or the building, including electricity, water, broadband, internet or any other communication disruption or noise caused as a result of repair works being carried out in another part of the building

including external works. However upon notification by a guest or their booker, 4 Park Street will use its best endeavours to maintain and rectify (within a reasonable period of time) all services and issues (within reason) to the apartment.

1. Cleaning: ​Our service includes a basic weekly clean of the apartment which will be carried out on a designated day set by us and notified to you within your guest information pack.
1. Linen and Towels: ​All linen and towels will be returned to 4 Park Street

undamaged. Charges will apply for replacement of any item deemed unsuitable for reuse.

Guest Responsibility

  1. Guests are expected to comply with any regulations for use of the apartment. These are available on arrival within the “Guest Information Pack”. If a guest breaches any of these conditions or the regulations, we reserve the right to request a guest vacate their apartment immediately without refund.

  2. Cleanliness:​ We expect the apartments to be left in a reasonable state of cleanliness and order on departure. An additional cleaning or specialist cleaning deemed necessary will be charged including loss of revenue.


  1. Smoking​: no smoking is permitted anywhere in the apartment. A fine of £200 is charged for smoking inside the apartment or inside the building. Charges apply for removal of cigarette debris found after check out.

  2. Pets:​ 4 Park Street regrets that pets are not allowed in the apartments.

  3. Noise pollution and Nuisance: ​Guests are requested to be mindful of their

    neighbours and act in a reasonable manner to allow their neighbours to enjoy peacefully their surrounding environment. This includes causing any sort of nuisance or disruption to other residents or staff within the development. Guests may be asked to vacate without refund if complaints are not resolved.

  4. 4 Park Street does not accept any aggressive or abusive behaviour to any member of our team including its contractors, hosts or development staff, either on the telephone, in writing or in person. 4 Park Street reserves the right to cancel any booking for any abusive or threatening behaviour.


Guests are required to keep the apartment, furniture, fittings and effects in the same condition as on arrival. Condition reports are provided in the apartment and full

inventories can be provided if required. You are required to notify us of any damage, loss or broken items or matters requiring general maintenance.

Privacy Statement

  1. Your contact details, and financial information shall be held as a guarantee in case of any breakage, damage or dilapidation within the apartment. Your financial information is destroyed as soon as your final bill has been settled with us. This is in line with the Data Protection Act 1998.

  2. We may use your contact details to inform you of new apartment launches or special promotions that we think may be of interest to you. This will be done via email. Should you not wish to be contacted you can email us at on info@fourparkstreet.co.uk.

  3. We do not pass your details onto third parties

Quality & Feedback

  1. 4 Park Street are committed to providing quality accommodation and conduct regular audits to ensure that high standards are maintained at the apartments.

  2. We welcome feedback from our guests and ask them to complete a guest satisfaction survey on departure. We value this feedback which provides us with useful information on how we can improve our services further.


  1. 4 Park Street aim to deliver the best possible service, but in the unlikely event that a guest is dissatisfied with the service offered, you should notify us in writing by email as soon as possible.

  2. A complaint received by us in writing will be responded to within 3 working days of receipt advising how we intend to address the issue. Complaints received in writing will receive Director level attention.


  1. We reserve the right to change these conditions from time to time. If guests are in breach of any of these conditions, we reserve the right to request that guests vacate their apartment with immediate effect without refund.

  2. These conditions shall be governed by and construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.


4 Park Street,

Windsor, Berkshire

UK, SL4 1LU 

T: +44(0)7976 358427

E: info@fourparkstreet.co.uk

Website design, branding  and photography by Sophie Balchin

Videos  by Cube Video